Privacy Policy 
Motivates Inc and Crown Paints Limited are committed to maintaining your privacy and protecting your information when you visit and/or use this
​​​​​​​site. This Privacy Policy explains how we will use and protect your information.


Who is the Data Controller?

The Data Controller for this programme in the UK is Crown Paints Ltd. at Crown Paints Ltd, Crown House, Hollins Road, Darwen, Lancashire, BB3 0BG. [email protected] The Data Controller for this programme in the Rep of Ireland is Crown Paints Ireland Ltd. at Crown Paints Ireland Ltd, Malahide Road, Coolock, Dublin, D17 HW70.  [email protected] 

The contact details for the Data Protection Officer are the respective addresses above.



How do we use your personal data?

Personal data is only collected on this website with your prior permission, and is used for the execution of the contract of services. Your name, email address and other relevant information will be used to create a user account and enable us to provide you with the programme services. Personal data will only be used to fulfil the specific purposes of the programme and associated activities, including but not limited to points banking account management, fulfilment of rewards and communications. We may change this policy from time to time by updating this page. You are advised to check it from time to time in order to ensure that you are aware of any changes and that they are acceptable to you.


What do we do with your information?

We may use information about you only for any of the following purposes:


  • To register you on our website and to administer the programme website and services;
  • For assessment and analysis of the programme performance and reporting to Crown Paints Limited;
  • To enable us to monitor, review and improve the products and services which we offer; and
  • For internal statistical user reporting


We will never share your personal information with any other third party, unless we have informed of the need to do so.


How do we collect that information?

We collect information about you using various methods including:


  • When you submit it through this website;
  • From information held and supplied by Crown Paints Limited; and
  • When you telephone us or correspond with us by means other than through this website.


We may combine information that we collect about you through this website with information that you provide to us by other means.


How long do we keep your personal information for?

We will retain your personal information for the period that you are registered with this programme. Thereafter your data will be retained for 6 months to enable an orderly close of the programme for Crown Paints Limited and your transactional data for a period not exceeding 6 years. Thereafter, your personal information and data will be irretrievably deleted. We will retain personal data essential for legal or regulatory purposes for the duration of the relevant requirements.


To whom do we disclose your information?

We will not disclose to any third parties, personal information data which relates to you without your prior consent, except:


  • To Crown Paints Limited as defined above;
  • Where it is necessary to enable any of our staff, employees, agents, contractors, suppliers or commercial partners to provide a service to us or to perform a function on our behalf (including fulfilling orders for products or services, supplying products or services that we provide on behalf of Crown Paints Limited and as part of this programme); or


  • Where we have justifiable reason to consider disclosure of your information to law enforcement agencies to be necessary or desirable with a view to the prevention or detection of fraud, or if we are required to or are permitted to by law.


Should the above involve the transfer of your personal information to a country outside of the EU, or to a non-EU-approved country, we will take commercially reasonable safeguards are in place with that third-party to protect your data to a level at least commensurate with that provided under the GDPR.


What rights do you have?

From May 2018, you have the following rights:


  • The right to be informed. This Privacy Statement meets those rights;
  • The right of access. You have the right to access the personal data that we hold about you;
  • The right of rectification. You have the right to inform us of any changes to your personal information if it is inaccurate or incomplete;
  • The right of erasure. You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing;
  • The right to restrict processing. You can request that we continue to store your personal data, but not to further process it;
  • The right to data portability;
  • The right to object. You have the right to object to processing on legitimate interests; and
  • The right to lodge a complaint with a supervisory authority. The supervisory authority for the UK is the Information Commissioners Office (ICO). www.ico.org.uk / 0303 123 1113. The supervisory authority for the Republic of Ireland is the Data Protection Commission (DPC) https://www.dataprotection.ie  / 076 110 4800 or 057 868 4800”


To exercise any of these rights, or in the event of a complaint, please contact the Data Protection Officer, Motivates Inc, The Grange, 100 High Street, Southgate, N14 6BN or email [email protected]. We will verify your identity and will not be able to provide information until we are satisfied that you have a right to this information. Any information will be provided to you within 30 days unless in exceptional situations where we may advise you of an extension of up to 60 days.


Cookies

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. The website that created the cookie can then access it at a later time to recover the information, for example for use on a different page. Our use of cookies We use cookies to enable you to experience our website, for functionality purposes, and for reporting purposes to Crown Paints Limited. Cookies are used both pre- and post-log in and the cookie is given a life based on system requirements, after which it expires. Further information can be found at https://ico.org.uk/for-the-public/online/cookies

 

Linking

This website may contain links to other websites which are completely unrelated to the activities involved in our business and are outside of our control. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left this website, we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question, prior to accepting the use of.


Further details regarding the UK Crown Paints Limited (“Crown Paints”)  policy can be found here

Further details regarding the Republic of Ireland Crown Paints Limited (“Crown Paints”)  policy can be found here  


 Account Deletion

 Requesting Account Deletion

End users have the right to request the deletion of their account at any time from the Crown CDC Rewards. To initiate the account deletion process, users must contact our support team at [email protected].

Upon receiving a deletion request, we will take reasonable steps to verify the identity of the user to ensure that the request is legitimate.

Processing Time

Account deletion requests will be processed within 2 business days of receiving the request. During this period, the user may be contacted to confirm the deletion request or to provide further information if needed.

Users are advised that certain data may be retained for a limited period following deletion for purposes such as legal compliance, fraud prevention, and dispute resolution, as permitted by applicable laws.

Consequences of Deletion

Upon the successful deletion of an account, all personal data, including user content and account information, will be permanently removed from our active databases. However, data may persist in backup or archival copies for a reasonable period as required by law.

Deleting an account is irreversible. Once deleted, the user will lose access to all incentives, rewards, or other benefits associated with the account. Any outstanding or unredeemed rewards will be forfeited.

Data Retention Obligations

We reserve the right to retain certain information as required by law or for legitimate business purposes, even after an account has been deleted. Such information may include transaction records, communication logs, and any data necessary to comply with our legal, regulatory, or audit obligations.

Reactivation of Deleted Accounts

Once an account is deleted, it cannot be reactivated or restored. Users wishing to use our services again will need to create a new account, subject to our then-current Terms & Conditions.